Customer Reviews

Based on 7 reviews
86%
(6)
0%
(0)
14%
(1)
0%
(0)
0%
(0)
H
H.B.
Great service

Great service, prompt delivery. Just need instructions for making the grains as it has been a while in making kefir. Would recommend to anyone to buy grains from thus site

Thank you for your positive feedback and apologies for the missed instructions. We appreciate you contacting us at info@symbiota.co.nz so we could send you new instructions via email:) Happy fermenting!
P
P.W.
Fabulous

Recommend 😋

P
P.V.
Water kefir

Got lost in post and took ages to arrive
A new batch was sent as original one never arrived .
The grains were in good order but there was only 1 Tablespoon of them and as the recipe they put in with them said to use 2 tablespoons i was a bit disappointed .

Hi Philippa. We are sorry to hear your disappointment. Unfortunately courier services are well out of our control. We send 2-3 tablespoons of grains at a time, however sometimes due to delayed post some grains shrink which would make it appear to be less. Please also be sure to empty the entire pouch as there is a gusset at the bottom of the pouch which enable us to include more nutrient liquid to sustain the live grains for their journey. We would be happy to sort this issue out for you, please email info@symbiota.co.nz
C
C.S.
Great service and product

Quick easy transaction, thanks!

F
F.H.
Great grains

Growing great, good buy

Customer Reviews

Based on 7 reviews
86%
(6)
0%
(0)
14%
(1)
0%
(0)
0%
(0)
H
H.B.
Great service

Great service, prompt delivery. Just need instructions for making the grains as it has been a while in making kefir. Would recommend to anyone to buy grains from thus site

Thank you for your positive feedback and apologies for the missed instructions. We appreciate you contacting us at info@symbiota.co.nz so we could send you new instructions via email:) Happy fermenting!
P
P.W.
Fabulous

Recommend 😋

P
P.V.
Water kefir

Got lost in post and took ages to arrive
A new batch was sent as original one never arrived .
The grains were in good order but there was only 1 Tablespoon of them and as the recipe they put in with them said to use 2 tablespoons i was a bit disappointed .

Hi Philippa. We are sorry to hear your disappointment. Unfortunately courier services are well out of our control. We send 2-3 tablespoons of grains at a time, however sometimes due to delayed post some grains shrink which would make it appear to be less. Please also be sure to empty the entire pouch as there is a gusset at the bottom of the pouch which enable us to include more nutrient liquid to sustain the live grains for their journey. We would be happy to sort this issue out for you, please email info@symbiota.co.nz
C
C.S.
Great service and product

Quick easy transaction, thanks!

F
F.H.
Great grains

Growing great, good buy