Shipping Policy:

• Product price excludes shipping.
• Shipping pricing are weight and location dependent. You will see the price before placing the order.
• We endeavor to ship your order within 2 to 3 days from the date the order is placed, and whenever not possible due to product availability, we will have it announced on the Product Page.
• Fermentation Culture are shipped only Mondays and Tuesdays.

If you need any further information, please contact info@symbiota.co.nz

 

Return Policy:

We check all orders and products before shipping, however sometimes, products can get damaged in transit. 

Once the order is received, and upon verified that the item is not as advertised, please take a picture and send it to us at info@symbiota.co.nz, so we can review and assist.

We don't accept return on change of mind, please make sure to ask questions before making a purchase.

We do not accept the return of cultures.