Customer Reviews

Based on 6 reviews
67%
(4)
17%
(1)
17%
(1)
0%
(0)
0%
(0)
C
C.P.
Happy guy!

Great quaility and easy to make

S
S.B.
Fantastic kefir grains

Great kefir grains, worked a treat. Producing some amazing milk kefir.

A
A.T.
Everything I expected

Thanks for the quick delivery of my kefir grains. I was a bit worried about them as the courier had put them in the letterbox on a very hot day instead of the requested place. I emailed the seller and got an immediate response, I followed the advice and my grains are happily growing and giving me lovely kefir. I am still learning about the process but I think I'm doing ok. Thanks again

S
S.N.
Good

It took 5 /6 days to arrive, a bit slow, and not as much grains in there as expected/ had received from other companies. But otherwise great!

Hi Shaz, we are sorry to hear you experience has not been 100% as expected. After having reviewed your order, the grains were ordered on a Saturday, dispatched the following Tuesday and received Thursday. Because our grains are so well fed, our milk kefir grains often leave us the size of 20 cent coins and at least two heaped tablespoons are sent; however possibly these shrunk over the days of transport and not having the continuous feeding and nurturing they are used to. If we could improve your experience in anyway we would love to hear from you at info@symbiota.co.nz Thank you for taking the time to leave feedback, we appreciate it:)
D
D.H.

Hoping they're doing what they're supposed to. Have a huge head of cheese like stuff on the top each time , and a little thick creamy on the bottom. Enjoying my cereal each day with fermented milk anyway. XX

Hi Delyse. Great to hear you are enjoying your kefir grains. We are happy to provide troubleshooting support, please do not hesitate to contact us (info@symbiota.co.nz). Because of the extreme heat lately, this cheesy head and creamy bottom might be due to the fermentation going too quickly. Try reducing the time period of fermentation especially when it is so hot or find a cooler spot for your milk kefir. Also make sure your kefir has enough milk. If you have any questions we would be more than happy to help:)

Customer Reviews

Based on 6 reviews
67%
(4)
17%
(1)
17%
(1)
0%
(0)
0%
(0)
C
C.P.
Happy guy!

Great quaility and easy to make

S
S.B.
Fantastic kefir grains

Great kefir grains, worked a treat. Producing some amazing milk kefir.

A
A.T.
Everything I expected

Thanks for the quick delivery of my kefir grains. I was a bit worried about them as the courier had put them in the letterbox on a very hot day instead of the requested place. I emailed the seller and got an immediate response, I followed the advice and my grains are happily growing and giving me lovely kefir. I am still learning about the process but I think I'm doing ok. Thanks again

S
S.N.
Good

It took 5 /6 days to arrive, a bit slow, and not as much grains in there as expected/ had received from other companies. But otherwise great!

Hi Shaz, we are sorry to hear you experience has not been 100% as expected. After having reviewed your order, the grains were ordered on a Saturday, dispatched the following Tuesday and received Thursday. Because our grains are so well fed, our milk kefir grains often leave us the size of 20 cent coins and at least two heaped tablespoons are sent; however possibly these shrunk over the days of transport and not having the continuous feeding and nurturing they are used to. If we could improve your experience in anyway we would love to hear from you at info@symbiota.co.nz Thank you for taking the time to leave feedback, we appreciate it:)
D
D.H.

Hoping they're doing what they're supposed to. Have a huge head of cheese like stuff on the top each time , and a little thick creamy on the bottom. Enjoying my cereal each day with fermented milk anyway. XX

Hi Delyse. Great to hear you are enjoying your kefir grains. We are happy to provide troubleshooting support, please do not hesitate to contact us (info@symbiota.co.nz). Because of the extreme heat lately, this cheesy head and creamy bottom might be due to the fermentation going too quickly. Try reducing the time period of fermentation especially when it is so hot or find a cooler spot for your milk kefir. Also make sure your kefir has enough milk. If you have any questions we would be more than happy to help:)